Acceptable Use Policy

GPguide is intended for clinician-facing documentation drafting and educational template generation. Outputs are drafts that require clinician review and editing and do not replace clinical judgement.

GPguide is designed for non-identifying inputs. You must not enter any patient identifying information into GPguide.

This includes (without limitation):

• Patient name (first/last), initials when combined with other identifiers
• Date of birth
• Address
• Phone number or email address
• Medicare number, DVA number, IHI
• Medical record number / UR number
• Any images, attachments, or free text containing identifiers
• Any combination of details that could reasonably identify a patient

This approach aligns with OAIC guidance recommending organisations avoid entering personal (especially sensitive) information into publicly available generative AI tools and to take a cautious, privacy-by-design approach.

You must not use GPguide:

• As a substitute for professional judgement
• To generate outputs that are used without clinician review and editing
• To diagnose, triage, prescribe, or make automated clinical decisions
• To create emergency instructions (e.g., “what to do right now for chest pain/stroke symptoms”) for patient-facing use

If a situation is urgent or high-risk, follow standard clinical pathways and local emergency processes.

You must not use GPguide to input, generate, upload, transmit, or store content that:

• Is unlawful, defamatory, harassing, hateful, or threatening
• Facilitates wrongdoing (e.g., identity theft, fraud)
• Includes malware, malicious code, or instructions intended to compromise systems
• Infringes intellectual property rights (e.g., copying/publishing copyrighted templates you do not have rights to use)
• Attempts to reveal another person’s private information

You must not:

• Attempt to bypass security, authentication, rate limits, or access controls
• Probe, scan, or test vulnerabilities without written permission
• Scrape, crawl, or bulk-export the service or its outputs
• Reverse engineer, decompile, or attempt to extract source code, prompts, models, or system logic
• Use automated tools/bots to generate excessive traffic or disrupt the service
• Interfere with other users’ access to GPguide

These restrictions reflect standard “licence restrictions and prohibited use” clauses common in Australian SaaS terms.

You must:

• Keep your login credentials secure
• Not share accounts (unless your plan explicitly allows multi-user access)
• Promptly notify us if you suspect unauthorised access to your account

If you believe you have entered patient identifying information:

• Stop and do not reuse that output.
• Remove identifiers from your workflow and re-create the prompt using de-identified context only.
• Contact us at support@gpguide.com.au so we can assist and assess whether further steps are appropriate.

We may take reasonable steps to enforce this AUP, including:

• Warning you and requesting corrective action
• Suspending or terminating access (especially for repeated or serious breaches)
• Restricting usage where we reasonably believe use is unsafe, unlawful, or poses a security/privacy risk

We may update this AUP from time to time. The “Last updated” date above shows when changes were last made. Continued use of GPguide after changes are published indicates acceptance of the updated AUP.